Privacy policy
Last updated: April 18, 2025
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
This Policy applies to both our website (www.spanday.com) and the Spanday PRO mobile application.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to Spanday Pro, the software program provided by the Company.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Symbiot Development OU, Kaupmehe tn 7 - 120, Tallinn, Kesklinna linnaosa, Harju maakond, 10114.
Country refers to: Estonia
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Application.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Data Collection and Usage
We collect and process certain types of personal and usage data to provide, personalize, and improve our services. The following categories of data may be collected and are linked to your identity:
Contact Information
Name, Email Address, Phone Number, Physical Address, Other Contact Information
Used for: App functionality, analytics
Linked to identity: Yes
Location Information
Precise Location, Approximate Location
Used for: App functionality (e.g., booking management, finding nearby clients or team members)
Linked to identity: Yes
User Content
Photos or Videos uploaded or taken within the app
Used for: App functionality (e.g., service portfolios, client media)
Linked to identity: Yes
Identifiers
User ID, Device ID
Used for: App functionality, analytics
Linked to identity: Yes
Purchases
Information about in-app purchases and subscription history
Used for: Functionality, analytics, product personalization
Linked to identity: Yes
Usage Data
Product Interaction (e.g., app screens visited, button clicks)
Used for: Functionality and performance analytics
Linked to identity: Yes
Diagnostics
Crash Data, Performance Data, Other Diagnostic Data
Used for: Detecting bugs, improving app stability and experience
Linked to identity: Yes
Data Security and Privacy Practices
Data Transmission: All collected data is securely transmitted using industry-standard encryption.
User Control: Users may manage or delete their personal data by contacting our support team or using available in-app features.
Third-party Access: We do not share user data with third parties unless required for core app functionality (e.g., authentication, analytics) or by law.
Contact
For any privacy-related inquiries, please contact us at: info@spanday.com
Collecting and Using Your Personal Data
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
Pictures and other information from your Device's camera and photo library
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Data Safety
We take your privacy seriously and are committed to handling your personal data responsibly. This section outlines the types of data we collect through the Spanday PRO mobile application and how we use, store, and protect that data.
Data We Collect
We may collect the following categories of personal and usage data:
Personal Identifiers: Name, email address, phone number
Business Data: Business name, team members, services, working hours
Booking Information: Appointment details, client names, service history
Payment Data: Transaction information
Device Information: Device type, operating system, app version, and diagnostic data
Usage Data: Interaction with the app, session duration, preferences
Purpose of Data Collection
We collect and process your data to:
Provide and maintain core features of the application
Personalize your experience and improve our services
Send notifications and reminders related to bookings
Offer customer support and resolve issues
Analyze usage for performance and feature improvements
Data Sharing
We do not sell your personal data. Your data may be shared only with:
Trusted third-party service providers (e.g., payment processors, cloud storage) who assist in delivering the service
Legal authorities, only when required by law
All third parties are bound by strict data protection agreements.
Data Security
We implement industry-standard technical and organizational measures to protect your data, including:
Encryption in transit and at rest
Access control and secure authentication
Regular security assessments
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined above or as required by applicable law.
User Control and Data Deletion
You have the right to:
Access, update, or delete your personal data
Request a copy of your data
Revoke your consent at any time
To exercise these rights, please contact us at: info@spanday.com
Account Deletion
You have the right to delete your account and associated personal data at any time.
To delete your account:
Open the Spanday PRO mobile app
Go to Settings > Profile > Delete Profile
Confirm your request
Once the request is confirmed, your account and all related data (including bookings, clients, and services) will be permanently deleted and cannot be recovered.
Alternatively, you may request deletion by contacting us at: info@spanday.com
Please note that certain data may be retained if required by law or for legitimate business purposes (e.g., financial records for tax compliance).
Children's Privacy
Our Service may attract children under the age of 13. We are committed to protecting the privacy of children and comply with applicable laws, including the Children’s Online Privacy Protection Act (COPPA) and other relevant regulations.
We do not knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal data, please contact us immediately. If we become aware that we have collected personal data from a child under the age of 13 without verified parental consent, we will take steps to promptly remove that information from our servers.
Subscriptions and Billing
Our app offers access to paid features via auto-renewable subscription plans, which are processed exclusively through the App Store (Apple) and Google Play (Android). We do not directly collect or store your credit card or banking details.
Payment Processing
All subscription payments are handled by Apple or Google, depending on your device. Payment information provided at the time of purchase is managed by these platforms according to their own privacy policies:
Subscription Management
Users may manage or cancel their subscriptions at any time in their App Store or Google Play account settings. Auto-renewal can be turned off in the same settings area at least 24 hours before the end of the current billing period.
Deleting the app does not cancel an active subscription.
Data Collection for Subscription Services
While we do not collect or process payment details, we may retain metadata about your active subscription, such as:
Subscription plan type
Subscription status (active/inactive)
Expiration date
Associated account ID
This data is used solely to provide and manage access to the appropriate features of the app and to offer support.
Refunds
All purchases are final. Refunds, if any, are handled directly by Apple or Google in accordance with their refund policies.
Subscription Data and Retention
When you purchase a subscription via the Apple App Store or Google Play, we may receive limited non-sensitive metadata associated with your subscription. This may include the subscription plan type, transaction date, renewal status, and expiration date. We do not receive or store your full payment details, such as your credit card number.
We use this data solely to verify your access to paid features, provide customer support, and manage your subscription status within the app.
This data is stored securely using industry-standard encryption and access controls. We retain subscription-related metadata only for as long as your account is active or as needed to fulfill the purposes described above. If you delete your account or cancel your subscription, this data is deleted or anonymized in accordance with our data retention policies.
For payment processing and privacy practices related to your purchase, please refer to:
Links to Other Websites and Third-Party Services
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We also use third-party services to operate certain features of our platform. For instance, we use ipapi.co to gather approximate geolocation data based on users' IP addresses. This helps us offer more relevant content and improve service functionality. Please note that ipapi.co may collect and process data in accordance with its own privacy practices.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Rights of Users in the European Economic Area (EEA)
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict the processing of your data
Request transfer of your data to another service provider (data portability)
Withdraw consent at any time, where applicable
We process your personal data based on one or more of the following legal bases:
Your consent
The performance of a contract with you
Compliance with legal obligations
Our legitimate business interests, provided they do not override your data protection rights
To exercise any of your rights under GDPR, please contact us at: info@spanday.com
Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us:
Company Name: Symbiot Development OÜ
Address: Kaupmehe tn 7 - 120, Tallinn, Kesklinna linnaosa, Harju maakond, 10114, Estonia
Email: info@spanday.com
Phone: +372 58417721